I had an amazing stay at this hotel! The food was delicious, the rooms were spotless, and the animation team kept the energy high throughout my visit. The addition of a good mini club made it a perfect family getaway. Highly recommended!
Amazing massage! One of the best I’ve had. Friendly and welcoming staff. Complimentary access to the dark pool was much appreciated as well.
The first treatment, as in the first feedback, was unfortunately not nice:- cold sauna at the beginning of the appointment- no advice about the individual products- poor communication even when you directly addressed that you felt very uncomfortable, that the sauna was cold, etc. no concession.However, I pick up the rating. The reason the management approached me. Has admitted mistakes on the part of the spa and also that Corona hygiene measures led to errors in planning and preparation. They talked to me, took the feedback very seriously and looked for a solution with me. That really made me very happy!!! We all make mistakes and all you want is professional communication where you are taken seriously. That's why I'm happy to raise the stars again. I hope that subsequent customers will have a great experience and that the situation will lead to improvement. When I am back next year, I will be happy to use the spa again and I am excited! I wish You much success and hope that the communication in the Spa in the future will be as good as that with the hotel management!
The best massage i ever had!I am a masseuse in my own country (Belgium) and i loved this place, the people are nice and very friendly!